Shipping and Returns Policy

Shipping Policy

Order Fulfillment:  All orders are carefully processed and packed within 2 business days of your purchase date.

Shipping Method:  We ship exclusively via USPS Priority Shipping, providing fast, reliable delivery.  Orders are shipped from North Dakota, USA.  All shipments include tracking, signature confirmation, and insurance.

Shipping Locations:  We are presently shipping internationally.  Please be aware that international orders may be subject to customs, duties, taxes, and longer transit times depending on your country.  If you encounter any difficulty completing a purchase from your location (payment issues, blocked checkout, etc.), just contact us and we’ll help you get it sorted.  Provide your country, the problem you’re seeing, and any error messages, so we can assist promptly.

Tracking Information:  Once your order has shipped, you’ll receive an email with detailed tracking information, so you can monitor your package every step of the way.

Returns & Cancellations

Worry-free Returns:  Your satisfaction is our priority. If for any reason you’re not completely happy with your purchase, you may return it hassle-free.  For a refund to be provided, the form below must be submitted, and the return must be approved.

Refund amount:  If approved, we will provide a full refund, including the original shipping fees.

Return shipping:  Customers are responsible for all return shipping charges and must use a trackable carrier to ensure the product arrives safely.

Return Window:  Returns must be initiated within 30 days of the purchase date.

Condition:  Items must be in their original packaging, unopened, undamaged, and unaltered.

How to Return:

1. Request authorization for a return using the form below.  Good pictures of the items, packaging, and shipping box are required for the return to be approved for a refund if the product is returned due to damage.
2. Await an email response with return authorization
3. Pack your items securely in the original packaging.
4. Ship the package back.

Return Address:

INVIVE Silver
ATTN: Returns
P.O. Box 177
Walland, TN  37886
800-877-5097

Refund timeframe: Once we receive and inspect your return, we’ll process your full refund to the original payment method within 5–7 business days.

Order Cancellations: Need to change your mind? You can cancel your order at no cost as long as it hasn’t shipped. Simply:

1. Fill out the form below with your order number, requesting the cancellation.
2. If your order hasn’t gone out yet, we’ll confirm the cancellation and refund you in full within 1–2 business days.